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Shared Mailbox Module

The Shared Mailbox module lets your whole team work from one shared email address instead of everything landing in one person's personal inbox, so nothing gets missed when someone is away. Every incoming email shows up as a conversation right inside your app, anyone on the team can reply from there, and your reply goes out as a normal email — the person on the other end never sees a difference. It is powered by Microsoft 365 / Exchange.

Features

  • Inbox — View all incoming email threads, with unread badge counts.
  • Reply — Respond to emails directly from the module interface.
  • Thread view — Full conversation thread with timestamps.
  • Webhook — Receive real-time email notifications via webhook.
  • Auto-provisioning — The mailbox address is derived from your app name automatically.

Requirements

  • A Microsoft 365 subscription with an Exchange mailbox.
  • Azure App Registration with the required Mail permissions.
  • Platform-level configuration by the administrator.
Note: Setting up the Shared Mailbox module requires admin-level Microsoft 365 access and Azure configuration. This cannot be self-served.
Want to set up a shared mailbox? Contact support — we will guide you through the Microsoft 365 setup and activate the module on your app.

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